Returns Policy

Returns Policy
 If you are unhappy with a product you have purchased from us, you may return the product within 30 days of delivery for a refund. All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken).

You are responsible for the cost of returning unwanted items to us. However, 20% of restocking fees will be charged to cover handling cost under all circumstances. And we are not responsible for any return shipping charge and returned products lost in post.

However if the product(s) was spoilt or the contents were in any way defective we will replace such items at our cost. Obviously this is not a normal situation and we want our customers to be happy.

Simply follow this procedure:

1. If you would like to return your product(s) for replacement / refund, please kindly contact our customer service representatives by emailing to : sales@eurekafarm.net  

2. Warranty period:  A normal warranty period of 30 days applies for all products. However returns will be considered on a case by case basis.

3. Warranty will be voided if returned products are abused, mishandled, modified, misused, physically or inflicted damaged by users.  
 4. Any  items damaged during transit are not eligible for a refund. If the returned package is lost in transit and it is not insured, sender is responsible for the loss. Insured package with tracking numbers is strongly recommended.  

 

 

 

 

 

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eCommerce by CubeCart

PHP:
[Notice] /home/eurekafa/public_html/store/modules/social/Facebook/social.class.php:27 - Undefined index: like_status[Notice] /home/eurekafa/public_html/store/modules/social/Facebook/social.class.php:43 - Undefined index: comments_status
GET:
'Before Sanitise:' =>
'seo_path' => returns-policy.html
'After Sanitise:' =>
'_a' => document
'doc_id' => 10

SESSION:
'__client' =>
'ip_address' => 34.239.176.198
'useragent' => CCBot/2.0 (https://commoncrawl.org/faq/)
'session_start' => 1619142364
'session_last' => 1619142364
'language' => en-GB
'__recaptcha' =>
'error' => The verification code was incorrect. Please try again.
'confirmed' =>
'__system' =>
'token' => 24c1470e6df78d6dcd41463e9b2c3764

MySQLi
Queries (57):
1Hack: 1619142364.40470 --- Duration: 1124 µs [NOT CACHED]
SELECT SQL_CALC_FOUND_ROWS * FROM `CubeCart_sessions` WHERE CubeCart_sessions.session_id = '2e9df660f6283dee182b8c6ec313fe88' LIMIT 1;
2Hack: 1619142364.40590 --- Duration: 1005 µs [NOT CACHED]
INSERT INTO `CubeCart_sessions` (`admin_id`,`customer_id`,`ip_address`,`location`,`session_id`,`session_last`,`session_start`,`useragent`,`acp`) VALUES ('0','0','34.239.176.198','','2e9df660f6283dee182b8c6ec313fe88','1619142364','1619142364','CCBot/2.0 (https://commoncrawl.org/faq/)','');
3Hack: 1619142364.42830 --- Duration: 1005 µs [CACHE READ] --- Key: sql.d994639cd94d4ecb27fe344ef1d6b6fd
SELECT * FROM `CubeCart_hooks` WHERE CubeCart_hooks.enabled = '1' ORDER BY priority ASC ;
4Hack: 1619142364.42880 --- Duration: 1005 µs [CACHE READ] --- Key: sql.188b817c06afbab95eb8a6d4e0d8e43d
SELECT * FROM `CubeCart_code_snippet` WHERE CubeCart_code_snippet.enabled = '1' ORDER BY `priority` ASC ;
5Hack: 1619142364.43200 --- Duration: 1005 µs [CACHE READ] --- Key: sql.239de525791fc5a9e8e28bc092776d57
SELECT * FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.path = 'returns-policy.html' ;
6Hack: 1619142364.43570 --- Duration: 1005 µs [CACHE READ] --- Key: sql.c9515c21d85040239ceb28b6ba997456
SELECT SQL_CALC_FOUND_ROWS `array` FROM `CubeCart_config` WHERE CubeCart_config.name = 'logos' LIMIT 1;
7Hack: 1619142364.43630 --- Duration: 1005 µs [CACHE READ] --- Key: sql.1cc032c73efd9e5bc47479e817081eff
SELECT SQL_CALC_FOUND_ROWS `status`, `countries` FROM `CubeCart_modules` WHERE CubeCart_modules.folder = 'logos' LIMIT 1;
8Hack: 1619142364.43770 --- Duration: 1005 µs [CACHE READ] --- Key: sql.f68790cf7a1f9b25f14b92c64ce36c1a
SELECT `folder` FROM `CubeCart_modules` WHERE CubeCart_modules.module = 'livehelp' AND CubeCart_modules.status = '1' ;
9Hack: 1619142364.44070 --- Duration: 1005 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
10Hack: 1619142364.44090 --- Duration: 1005 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
11Hack: 1619142364.44140 --- Duration: 1005 µs [CACHE READ] --- Key: sql.4ddfc6481dff25cf50c1af700183b3a6
SELECT `name` FROM `CubeCart_geo_country` WHERE CubeCart_geo_country.numcode = '36' ;
12Hack: 1619142364.44270 --- Duration: 1005 µs [CACHE READ] --- Key: sql.22ad545f73e2bbf1d3b0538079994213
SELECT * FROM `CubeCart_currency` WHERE CubeCart_currency.code = 'AUD' ;
13Hack: 1619142364.44760 --- Duration: 689 µs [NOT CACHED]
SELECT SQL_CALC_FOUND_ROWS MIN(`live_from`) AS `next_time` FROM `CubeCart_inventory` WHERE `live_from` > UNIX_TIMESTAMP() LIMIT 1;
14Hack: 1619142364.46090 --- Duration: 689 µs [CACHE READ] --- Key: sql.0ed616010c094d8cdb13d8119517b73f
SELECT * FROM `CubeCart_documents` WHERE CubeCart_documents.doc_id = '10' AND CubeCart_documents.doc_status = '1' ;
15Hack: 1619142364.46110 --- Duration: 689 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
16Hack: 1619142364.46140 --- Duration: 689 µs [CACHE READ] --- Key: sql.751f7fe22713c43700ac7f99cb9476b4
SELECT `folder` FROM `CubeCart_modules` WHERE CubeCart_modules.module = 'social' AND CubeCart_modules.status = '1' ;
17Hack: 1619142364.46210 --- Duration: 689 µs [CACHE READ] --- Key: sql.d89bd0b2dd43187bd0cb4628e533415d
SELECT SQL_CALC_FOUND_ROWS `array` FROM `CubeCart_config` WHERE CubeCart_config.name = 'Facebook' LIMIT 1;
18Hack: 1619142364.46270 --- Duration: 689 µs [CACHE READ] --- Key: sql.a615edf2c519454713f4ee588d910529
SELECT SQL_CALC_FOUND_ROWS `status`, `countries` FROM `CubeCart_modules` WHERE CubeCart_modules.folder = 'Facebook' LIMIT 1;
19Hack: 1619142364.46570 --- Duration: 2551 µs [ERROR - NOT CACHED]
INSERT INTO `CubeCart_system_error_log` (`message`,`url`,`backtrace`,`time`) VALUES ('[<strong>Notice</strong>] /home/eurekafa/public_html/store/modules/social/Facebook/social.class.php:27 - Undefined index: like_status','https://www.eurekafarm.net/store/returns-policy.html','mutingErrorHandler() (social.class.php:27)\ngetButtonHTML() (cubecart.class.php:2256)\n_getSocial() (cubecart.class.php:375)\nloadPage() (controller.index.inc.php:90)\ninclude() (index.php:20)\n','1619142364');
20Hack: 1619142364.46620 --- Duration: 488 µs [NOT CACHED]
DELETE FROM `CubeCart_system_error_log` WHERE time < UNIX_TIMESTAMP(DATE_SUB(NOW(), INTERVAL 30 DAY)) ;
21Hack: 1619142364.46650 --- Duration: 488 µs [CACHE READ] --- Key: sql.751f7fe22713c43700ac7f99cb9476b4
SELECT `folder` FROM `CubeCart_modules` WHERE CubeCart_modules.module = 'social' AND CubeCart_modules.status = '1' ;
22Hack: 1619142364.46890 --- Duration: 2203 µs [ERROR - NOT CACHED]
INSERT INTO `CubeCart_system_error_log` (`message`,`url`,`backtrace`,`time`) VALUES ('[<strong>Notice</strong>] /home/eurekafa/public_html/store/modules/social/Facebook/social.class.php:43 - Undefined index: comments_status','https://www.eurekafarm.net/store/returns-policy.html','mutingErrorHandler() (social.class.php:43)\ngetCommunityHTML() (cubecart.class.php:2256)\n_getSocial() (cubecart.class.php:377)\nloadPage() (controller.index.inc.php:90)\ninclude() (index.php:20)\n','1619142364');
23Hack: 1619142364.46930 --- Duration: 418 µs [NOT CACHED]
DELETE FROM `CubeCart_system_error_log` WHERE time < UNIX_TIMESTAMP(DATE_SUB(NOW(), INTERVAL 30 DAY)) ;
24Hack: 1619142364.47160 --- Duration: 418 µs [CACHE READ] --- Key: sql.a25451ff6aee4ee63723a4f3fc2d4f59
SELECT SQL_CALC_FOUND_ROWS `array` FROM `CubeCart_config` WHERE CubeCart_config.name = 'languages' LIMIT 1;
25Hack: 1619142364.47220 --- Duration: 418 µs [CACHE READ] --- Key: sql.de70c16833635b1e52061bf260ff1cde
SELECT * FROM `CubeCart_currency` WHERE CubeCart_currency.active = '1' ;
26Hack: 1619142364.47240 --- Duration: 418 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
27Hack: 1619142364.47260 --- Duration: 418 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
28Hack: 1619142364.47280 --- Duration: 418 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
29Hack: 1619142364.47300 --- Duration: 418 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
30Hack: 1619142364.47320 --- Duration: 418 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
31Hack: 1619142364.47460 --- Duration: 418 µs [CACHE READ] --- Key: sql.af407b9dbe7e79602456297cadcbd3a9
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'login' AND CubeCart_seo_urls.redirect = '0' ;
32Hack: 1619142364.47500 --- Duration: 418 µs [CACHE READ] --- Key: sql.42e0551afdae94c9454938de5da6209b
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'register' AND CubeCart_seo_urls.redirect = '0' ;
33Hack: 1619142364.47830 --- Duration: 418 µs [CACHE READ] --- Key: sql.40fa6b1520e83b4610d117e6e99ab2d0
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'search' AND CubeCart_seo_urls.redirect = '0' ;
34Hack: 1619142364.47900 --- Duration: 418 µs [CACHE READ] --- Key: sql.53a80d321054cfcc15602b4fb783b46c
SELECT * FROM `CubeCart_customer_membership` WHERE CubeCart_customer_membership.customer_id = '0' ;
35Hack: 1619142364.47980 --- Duration: 788 µs [NOT CACHED]
SELECT `price`, `sale_price`, `product_id`,`description`,`name`, `price`-`sale_price` AS `saving` FROM `CubeCart_inventory` WHERE `price` > `sale_price` AND `sale_price` > 0 AND `live_from` < UNIX_TIMESTAMP() AND `status` = '1' LIMIT 2
36Hack: 1619142364.48010 --- Duration: 788 µs [CACHE READ] --- Key: sql.9ae4b8062dc7f14ebe9148205a186ab2
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'prod' AND CubeCart_seo_urls.item_id = '5' AND CubeCart_seo_urls.redirect = '0' ;
37Hack: 1619142364.48040 --- Duration: 788 µs [CACHE READ] --- Key: sql.c7d191ec10fefa1db5f6699dec7f81b5
SELECT `quantity`, `price` FROM `CubeCart_pricing_quantity` WHERE CubeCart_pricing_quantity.product_id = '5' AND CubeCart_pricing_quantity.group_id = '0' ORDER BY `quantity` ASC, `price` ASC ;
38Hack: 1619142364.48070 --- Duration: 788 µs [CACHE READ] --- Key: sql.0f0a2e9c6569656bfdee160b8286fde7
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'prod' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
39Hack: 1619142364.48080 --- Duration: 788 µs [CACHE READ] --- Key: sql.b3bf972264d9bd35bc7a8e93dd56c689
SELECT `quantity`, `price` FROM `CubeCart_pricing_quantity` WHERE CubeCart_pricing_quantity.product_id = '10' AND CubeCart_pricing_quantity.group_id = '0' ORDER BY `quantity` ASC, `price` ASC ;
40Hack: 1619142364.48110 --- Duration: 788 µs [CACHE READ] --- Key: sql.b33cb1d4e487a844b07fec4dbae34745
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'saleitems' AND CubeCart_seo_urls.redirect = '0' ;
41Hack: 1619142364.48280 --- Duration: 788 µs [CACHE READ] --- Key: sql.47b4619430aebd045ad11c0f4017b53c
SELECT * FROM `CubeCart_documents` WHERE CubeCart_documents.doc_parent_id = '0' AND CubeCart_documents.doc_status = '1' AND CubeCart_documents.navigation_link = '1' ORDER BY `doc_order` ASC ;
42Hack: 1619142364.48300 --- Duration: 788 µs [CACHE READ] --- Key: sql.52f706dfa7aa18f2c06ae4aa8391b839
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '2' AND CubeCart_seo_urls.redirect = '0' ;
43Hack: 1619142364.48330 --- Duration: 788 µs [CACHE READ] --- Key: sql.8373a8f179cc46c306d75d7802175426
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '8' AND CubeCart_seo_urls.redirect = '0' ;
44Hack: 1619142364.48350 --- Duration: 788 µs [CACHE READ] --- Key: sql.1e793ea8ece01572d4dc028c12f04344
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '11' AND CubeCart_seo_urls.redirect = '0' ;
45Hack: 1619142364.48380 --- Duration: 788 µs [CACHE READ] --- Key: sql.d5ce8d55a9a0b2d66678bbbc5e9aede7
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '3' AND CubeCart_seo_urls.redirect = '0' ;
46Hack: 1619142364.48400 --- Duration: 788 µs [CACHE READ] --- Key: sql.56fe5472f6031aee4accd869a863ade8
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '4' AND CubeCart_seo_urls.redirect = '0' ;
47Hack: 1619142364.48420 --- Duration: 788 µs [CACHE READ] --- Key: sql.68c9f5432584eff522cfe34363363f45
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;
48Hack: 1619142364.48430 --- Duration: 788 µs [CACHE READ] --- Key: sql.533be3741d1074715a3ea05dbec3ea1e
SELECT SQL_CALC_FOUND_ROWS `array` FROM `CubeCart_config` WHERE CubeCart_config.name = 'Contact_Form' LIMIT 1;
49Hack: 1619142364.48560 --- Duration: 806 µs [NOT CACHED]
SELECT product_id FROM `CubeCart_inventory` WHERE CubeCart_inventory.status = '1' AND CubeCart_inventory.featured = '1' AND `live_from` < UNIX_TIMESTAMP() ;
50Hack: 1619142364.48590 --- Duration: 806 µs [CACHE READ] --- Key: sql.af3831229e045e63ed82f5c21c0db934
SELECT CI.* , C.status FROM `CubeCart_category_index` AS CI, `CubeCart_category` AS C WHERE CI.product_id = '35' AND CI.cat_id = C.cat_id ORDER BY CI.primary DESC
51Hack: 1619142364.48610 --- Duration: 806 µs [CACHE READ] --- Key: sql.bc4de0f8edab0c68ec143bd87a646e06
SELECT SQL_CALC_FOUND_ROWS * FROM `CubeCart_inventory` WHERE CubeCart_inventory.product_id = '35' LIMIT 1;
52Hack: 1619142364.48670 --- Duration: 806 µs [CACHE READ] --- Key: sql.9d300beb7278178996e020ce28d65ee8
SELECT SQL_CALC_FOUND_ROWS * FROM `CubeCart_image_index` WHERE CubeCart_image_index.product_id = '35' ORDER BY `main_img` DESC LIMIT 1;
53Hack: 1619142364.48740 --- Duration: 806 µs [CACHE READ] --- Key: sql.618290b6fbfd6009804d79636d8c16cd
SELECT * FROM `CubeCart_filemanager` WHERE CubeCart_filemanager.file_id = '57' ;
54Hack: 1619142364.48760 --- Duration: 806 µs [CACHE READ] --- Key: sql.bb02b8d9fddb5bf9c876ac4d96071daf
SELECT `quantity`, `price` FROM `CubeCart_pricing_quantity` WHERE CubeCart_pricing_quantity.product_id = '35' AND CubeCart_pricing_quantity.group_id = '0' ORDER BY `quantity` ASC, `price` ASC ;
55Hack: 1619142364.48820 --- Duration: 465 µs [NOT CACHED]
SELECT SQL_CALC_FOUND_ROWS `stock_level` FROM `CubeCart_inventory` WHERE CubeCart_inventory.product_id = '35' LIMIT 1;
56Hack: 1619142364.48870 --- Duration: 465 µs [CACHE READ] --- Key: sql.21bd87e483826a8b46e4db97c6763fdc
SELECT `path` FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'prod' AND CubeCart_seo_urls.item_id = '35' AND CubeCart_seo_urls.redirect = '0' ;
57Hack: 1619142364.49100 --- Duration: 465 µs [CACHE READ] --- Key: sql.d7f309af633c7c048ddeab5e9e0ac776
SELECT path FROM `CubeCart_seo_urls` WHERE CubeCart_seo_urls.type = 'doc' AND CubeCart_seo_urls.item_id = '10' AND CubeCart_seo_urls.redirect = '0' ;

Memory: Peak Usage / Max (%):
6.45MB / 256M (2.52%)
Cache (File): Enabled
Cache Used: 449.59 KB of 666.75 KB (67.43%) [Clear Cache]
Page Load Time:
0.10505795478821 seconds